Soft skills are recognized as personal attributes that enhance people’s interaction with each other, the way they communicate, address problems, makes plans and decisions, and more in general, understand the surrounding social environment.
The underlying psychological model of the communication and negotiation implemented in ENACT is based on well-established theory:
- the five factors model of handling interpersonal conflict (Rahim & Bonoma, 1979),
- the assertiveness communication style (Alberti, 1970; Smith, 1975)
To learn more about negotiation:
Covey, S. R. (2011). The 3rd Alternative: Solving Life's Most Difficult Problems. Simon and Schuster.
Carrell, M. R., & Heavrin, C. (2008). Negotiating Essentials: Theory, Skills, and Practice. Pearson College Division.
Fischer, R., Ury, W., & Patton, B. (1981). Getting to yes. Negotiating Agreement Without Giving in
(traduction française, 1982: Comment réussir une négociation), Ed. le Seuil, 1-7.
Rahim, M. A. (2002). Toward a theory of managing organizational conflict. International journal of
conflict management, 13(3), 206-235.